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The Level 2 Technical Support technician is responsible for refresh of desktops, laptops, and mobile devices.
Responsible for local coordination and installation for Windows 10 desktops and laptops. Perform these installations manually if necessary, but using SCCM by default.
Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
Responsible for receiving hardware, hardware disposal and software license tracking.
Requires frequent interface with the user community.
Strong troubleshooting capabilities are required.
Strong knowledge of Microsoft Office applications (Excel, Word)
Basic understanding of Active Directory, and Microsoft s Application Compatibility Toolkit.
Basic understanding of router and switch operations, and configuration
Experience with network backup and restore functions
Experience using the remote control features of Microsoft s SCCM a plus.
Familiarity with Outlook a plus, other certifications a plus.
Candidate must have good communication skills.