• Stivers Staffing Services
  • $53,680.00 -80,110.00/year*
  • Tucson, AZ
  • Customer Service/Call Center
  • Full-Time
  • 6965 N Finger Rock Pl

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Help Desk Support Tech


Help Desk Support Tech



Help Desk Support Tech

This is a hands-on position which includes personal involvement in day-to-day end-user support, systems maintenance tasks and project-oriented work.

The successful candidate will have basic understanding of data and voice communications, computer hardware, software, networking (including remote access and wireless), VPN, smart phones/tablets support, IMAC and other help-desk activities.

This is a regular, full-time, entry level position requiring 1-2 years desktop support experience.

Work hours expected to be Sundays thru Thursdays from 9:00 am to 6:00 pm PST (work hours may be changed per business requirements).

Responsibilities:

  • Provides in-depth everyday support to clients' call center users.
  • Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources.
  • Build, setup, deliver and move desktop computers as requested by Helpdesk manager
  • Troubleshoot, diagnose and resolve complex PC and network problems. Perform software support and upgrade tasks of routine complexity for personal computer users.
  • Responsible for timely problem/request escalation when more complex problems are encountered.
  • Order equipment and services for employee business usage (cell phones, PCs, Printers, etc.)
  • Integrate third-party devices such as scanners, printers and monitors
  • Performs miscellaneous job-related duties as assigned.

Help Desk Support Tech


Help Desk Support Tech



1-2 years desktop support experience.


Related terms: cse, computer science engineer, cis, computer information systems, computer technician, information technology assistant, technical support, tech support, help desk representative, help desk rep, csr, customer service representative, customer service rep, customer support, customer assistance, customer assistant, associate, call center, phones, operator.


Help Desk Support Tech



Associated topics: assistance, help desk, service, support specialist, systems administrator, technical, technical support, technician, technician i, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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