Summary: The Patient Service Associate is primarily responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions.
Essential Duties and Responsibilities include the following.
- Responds to telephone inquiries and orders from patients and referral sources.
- May assist walk-in patients with the selection of equipment, supplies, and services.
- Determines resolution of patient and referral inquiries, questions, or concerns. Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate.
- Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services.
- Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method and provides instructions for receiving delivery.
- Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.
- Performs other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School diploma or GED required. Prefer 3-6 months experience in home health, customer service, call center, or insurance setting. Strong organization and communication skills.
Computer Skills: To perform this job successfully, an individual should have basic computer and typing skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to sit; use hands to fingers, handle, and feel; and talk and hear. The employee is occasionally required to stand and walk.