• PennyMac
  • $111,040.00 -162,150.00/year*
  • Plano, TX
  • Information Technology
  • Full-Time
  • 2721 Landershire Ln

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PennyMac has proven that success does not have to be all work and no play. We strive to build stronger relations with fellow employees through regularly scheduled company BBQs and potlucks as well as enjoying holiday festivities planned out by our PennyMac fun crew. We also offer an open floor plan to encourage a collaborative work environment where innovation and free thinking are highly regarded. Your personal and career development are valued and encouraged through opportunities for training. We take pride in our work as well as our casual atmosphere welcoming collaboration! Casual dress code!

The Systems Engineer will proactively monitor and administer all operation systems ensuring maximum uptime and system availability to the business. Candidate will provide first level support to all technical groups by investigating, resolving and assisting until resolution. Candidate will be responsible for deployment of code changes, escalations, troubleshooting, standardized communications and maintaining our virtual and physical environments. Candidate must be able to multi-task and prioritize system events according to severity and escalation procedures. Candidate must be proficient in communicating quickly and accurately in the event of production emergencies. Candidate must be proficient navigating through Linux and Windows environment and be familiar in troubleshooting and resolving production issues. Operations is a 24/7 department, candidate must be flexible to work a combination of day, evening and/or grave shift as needed for maintenance nights and patching.

Monitoring of Linux and Windows Virtual\\Physical environments hosting various web, mobile and telephony platforms using Nagios\\OpsView application monitoring system
Receive escalations and resolve in a timely manner, while communicating and providing updates to the management team
Responsible for VMware Horizon View (VDI) for monitoring and administration of virtual environment
Responsible for initiating emergency conference bridge calls and sending quick and accurate outage notifications
Expert with implementations, upgrades and patching using Invanti and other patch management products
Responsible for communication between departments and vendors. Supporting customer support, helpdesk and core system engineering teams
Responsible for coordinating and patching virtual\\physical environment (VMware Virtual servers, desktops, and ESXi Hosts)
Responsible for projects and communication across various departments
Expert in backup technologies for restoring, troubleshooting and implementation
Responsible for deployment of engineering code across multiple environments - all builds/releases communicated accordingly and applied to Development, Staging and Production environments
Familiar with Linux flavors such as CentOS, Debian and Ubuntu
Responsible for application support, troubleshooting and maintenance
Responsible for monitoring and administration of change management policies and procedures through ServiceNow ticketing system
Responsible for image updates for Windows and MacOS devices

Ability to communicate technical information to technical and non-technical colleagues
Ability and willingness to work overtime
Expert working with internal and external monitoring systems
Expert knowledge of computer and network systems, applications, procedures and techniques
Ability to troubleshoot and identify system malfunctions and operational issues
Detailed working knowledge and ability to troubleshoot Microsoft Windows Server 2012R2/2016
Functional knowledge of VMware Horizon View Virtual Desktop Infrastructure (VDI)
Active Directory administration
Enterprise environment experience
VMware experience
Must be able to accurately report information in a timely manner
Ability to work under stress in a high paced environment

Good to have:

Zoom / web conferencing
Linux administration
Nagios/OpsView system monitoring
ServiceNow ticketing system
PowerShell, Bash and Python
New Relic
vCenter and VDI

Minimum Qualifications and Technical Requirements:

Bachelors Degree from an accredited college or equivalent work experience
5+ years of relevant work experience
Must be comfortable working in a command line
Windows experience (running scripts, processing event log messages, troubleshooting errors)
System administration skills around Windows Server 2012R2/2016
Ability to follow standard operating procedures (SOPs)
Excellent written and oral communication skills
Must be able to accurately report information in a timely manner
Team leadership skills
Ability to direct and mentor staff members
Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satcom, satellite, server, system engineer

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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