technician | Network Engineer Sandy Springs - InterDev LLC in Augusta, GA

Network Engineer Sandy Springs - InterDev LLC

  • InterDev LLC
  • 4026 Mike Padgett Hwy
  • Augusta, GA 30906
  • Full-Time
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Network Engineer Note this job requires working onsite. Remote work for this position is not available. General Summary The Network Engineer is responsible for maintaining the design and integrity of the internal network and systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. Note This position is not a remote job. Essential Duties and Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Establish networking environment by designing system configuration directing system installation defining, documenting, and enforcing system standards Maximize network performance by monitoring performance troubleshoot network problems and outages schedule upgrades IT Support relating to issues with the internal systems and network infrastructure Technical services and support at the network level WAN and LAN connectivity, routers, firewalls, and security Support services for Microsoft related technologies Windows Server, Exchange, SQL, SharePoint, etc. Support services for virtualization technologies VMware, Citrix, and Microsoft Administer hosted and cloud solutions for customers using technologies that meet their requirements Support disaster recovery solutions Remote access solution support VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Administration and maintenance of the remote monitoring and management system update agent scripts, respond to alerts, monitor dashboard, and periodic system review Document maintenance for all computer systems and network infrastructure Communication with customers as required keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities Improve customer service, perception, and satisfaction Ability to work in a team and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness specific knowledge of the customer and how IT relates to their business strategy and goals Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, andor Abilities Required The requirements listed below are representative of the knowledge, skill, andor ability required. Professional IT Certifications, such as Cisco CCNA, CCENT, or CCNP, Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, or VMware VCP Interpersonal skills such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness ability to match resources to technical issues appropriately Service awareness of all organizationrsquos key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast moving environment For more information regarding this position please contact Nathan Holder by calling or email nholderinterdev.com InterDev provides professional Information Technology (IT) services and support to government, education, business and non-profit organizations across Metropolitan Atlanta and the SE United States. InterDevrsquos primary focus is on Managed Information Technology (IT) Services, with a tradition of honest and dedicated support of its clients and their business goals and objectives.
Associated topics: 5g, cable technician, circuit, infrastructure, network, repair, soc, technical, test, wan


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.