Hogan Dedicated Services has a premier Fleet Manger (Load Planner) position open in the St. Louis, MO area. The position is based at our offices in Corporate HQ serving one of the largest retailers in the automotive industry. Hogan has been serving the Transportation Industry since 1918 offering our customers Best in Class Service.
Three plus years in the transportation industry in operations larger than 60 drivers preferably in the Auto Hauling industry
College degree preferred
Highly motivated with exceptional customer service skills
Prior Automotive Hauling experienced preferred
Ability to multi-task and prioritize
Ability to operate in a dynamic fast paced ever changing environment with minimal supervision
Must have a proactive approach to problem resolution, critical thinking, and problem solving in a dynamic fast paced environment.
Transportation background with experience in a multi-stop car hauling environment
Safety driven with expertise in HOS, DOT regulations, and driver welfare.
Familiar with AS-400, QHOS, and Microsoft office
Ability to prioritize driver needs with customer demands.
Must have good verbal and electronic communication skills, with the ability to articulate with precision the desired message
Load plan for a group of 85 plus auto hauling drivers ensuring superior customer service from all spectrums.
Assist in training and maintaining a safety focused group of Auto Hauling drivers.
Manually and electronically route all shipments to optimize efficiencies while prioritizing service with customer demands
Handle incoming phone calls from drivers and customers to mitigate issues and resolve problems.
Manage and prioritize critical shipments to ensure customer service, while maintaining on-time performance, and minimizing expense.
Manage drivers hours to minimize overtime while still maintaining established customer service and delivery metrics.
Handle all manpower and equipment needs to ensure adequate coverage while prioritizing service and minimizing cost.
Communicate in a professional and helpful manner with customers.
Promote safety with drivers by your actions and communications.
Assist account manager with any necessary tasks
Ensure all DOT requirements are met in regard to safety including log audits, reviewing 70-hour rule, random, equipment inspections etc. are being followed by your team.
Associated topics: dispatcher, fleet, fleet management, management, manager, manager trainee, service manager, supervisor, svce, union