The Systems/Network Technician provides IT support services to client employees, desktops and servers. They work with Senior Management to install, configure, and maintain client computers, laptops, and servers. They assist in the documentation of all client IT assets including hardware and software. They provide training to client employees on software and Standard Operating Procedures (SOPs) as directed by Senior Management. In short, they do whatever it takes to help our client be more productive through the use of technology.
Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.
Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
Work and interface with clients on a daily basis
Install, configure, and harden client workstations and laptops
Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains
Assist with the development, review, and implementation of various SOPs for clients
Assist in software and equipment patching and maintenance for clients
Assist in network documentation and asset inventory for clients
Actively contribute to ongoing process improvements within company and client networks
Participate in rotational after hours emergency support services for client networks
Limited travel required to support client offices
Performs various other duties as required
Assist Network Engineering teams in specific project tasks as directed
Assist in the configuration and maintenance of client servers, switches, and routers
Good oral and written communication skills
Good organizational and time management skills with the ability to multi-task on simultaneous projects
Ability to solve complex IT issues with little to no supervision
Ability to interact with various personalities using tact and diplomacy
Knowledge of various virtualization technologies
Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
2+ years experience working in Helpdesk environment
2+ years experience working in or with the following: Microsoft Windows Server 2008/2012, Microsoft Active Directory, Microsoft Exchange Server 2007/2010/2013, Microsoft Client Operating Systems including XP, Vista, Windows 7, Windows 8 and Windows 10, Microsoft Office 2003/2007/2010/2013, Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT
Additional Preferred Qualifications:
IT certifications from CompTIA or Microsoft
Experience with Remote Management Tools in an MSP environment.
Experience working with AutoTask, Connectwise, or similar Professional Services Application tool.
Associated topics: assist, front desk, help, information technology analyst, service, technical, technical support, technician, technician i, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.