Lead Field Technician

  • Adecco
  • 8134 US-175 Frontage Rd, Dallas, TX 75217
  • Full-Time



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Lead Field Technician
The Lead Field Technician (LFT) is responsible for optimizing e-bike availability in the field. The primary goal of the LFT is to ensure the maximum availability of ebikes to users. The LFT is responsible managing the in-flow and outflow of bikes as they cycle through charging and safety inspection protocols. The LFT owns driver dispatch and is responsible for minimizing dead bike downtime by effectively managing all field operations during their shift. Additionally, the LFT is responsible for understanding various bike states and dispatching field technicians to address all issues that arise in the field.

The LFT reports to the Field
Operations Manager (FOM).
Responsibilities
Supervise recharging and safety inspection operations
Dispatch vans to distribute and collect bicycles
Communicate with customer service and respond to incidents
Recover stolen bikes
Operate, load, and unload a large van to help move bikes around JUMP's service area
Maintain a safe and efficient work environment by following safe work practices and procedures
Perform routine inspection and redistribution of bicycles
Document damage to JUMP vans and equipment
Perform routine bicycle maintenance, cleaning, and minor repairs as necessary
Identify, document, and recover bikes requiring in-shop repair
Log maintenance activity in software through wireless tablet
Engage with and respond to customers in the field

Key Performance Indicators
Bicycle Availability
Bicycles collected per shift
Bicycles deployed per shift
Productivity of FT1 and FT2
Communication with FOM and HM
Stolen bikes recovered
Minimize Van Damage
Customer Incident response time

\"Equal Opportunity Employer Minorities/Women/Veterans/Disabled .\"




* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.